Creem Drops: Abandoned Carts & Improvements
Big few weeks at Creem. We shipped foundational analytics, made lifecycle automation smarter, tightened reliability, and polished the product across the board. Below are the highlights, the stories behind them, and a peek at what’s next!
Highlights
Abandoned Cart Recovery: detect, message, and win back more revenue
Payments Report: end-to-end reporting for payouts, fees, taxes, and net amounts
Product Settings: a clearer, scalable home for product configuration
Merchant Branding in Receipts: add trust and clarity for your customers
Localization: groundwork for a more global experience
Add User Consent Checkbox to Checkout as a new Custom Field Type
Customer Data Export
Better ordering of products in product bundles
What’s new
Abandoned Cart Recovery
Automatically recover lost sales with abandoned cart email reminders. When a customer starts checkout but doesn’t finish, Creem detects the abandonment and sends a friendly reminder to help them complete the purchase, no manual work required.
Key benefits:
Recover lost sales and increase conversion
Set-and-forget automation that runs reliably in the background
Great customer experience that brings people back at the right time
How it works:
Enable per product in your Creem Dashboard
Create a checkout passing your customer email in the checkout session:
https://docs.creem.io/learn/checkout-session/introduction#customer-email
A customer begins checkout but leaves before paying
Creem detects the abandoned checkout after a defined window
A recovery email is sent automatically
You earn revenue that would have been lost
Getting started:
Go to Products → select a product → Abandoned Cart Recovery → toggle On → Save
Start with defaults; you can refine timing and messaging later
Compliance and trust:
Ensure your Terms and Privacy Policy cover recovery emails
Ensure you collect consent from your customers through a checkbox on login or purchase flows
Pricing that aligns with outcomes:
5% fee on recovered transactions, you pay when it works!
Learn more in our docs: https://docs.creem.io/features/abandoned-carts/overview
Feedback & Customer support
We streamlined how you share feedback and track what’s shipping, bringing requests closer to where decisions happen.
Payments Report
The new Payments Report brings together transactions, customers, and transaction insights in one place. It’s designed for founders and teams who want to export Creem data into other analytical software.
Frontend UI and backend integration shipped
Export-friendly structure for finance reviews
Product Settings Structure
We reorganized product settings to scale with you. It’s now easier to ship new capabilities without cluttering your workflow.
Clearer grouping, better defaults, future-proofed structure.
Merchant Website on Customer Receipts
Receipts your customers trust. Brand information now appears directly on customer receipts to reduce support friction and improve clarity.
Business Details Verification
Operational guardrails for high-trust workflows. Admins can now verify business details programmatically, improving review speed and auditability.
Localization
Creem is more accessible in more places. This initial pass lays groundwork for expanded language support across the product.
Quality & polish
Clearer receipts with merchant branding front and center
More reliable sessions and a cleaner navigation experience throughout
What’s next
We’re focused on nailing the Merchant of Record core and growing a best-in-class lifecycle engine around it for the rest of 2025—think recovery, retention, and revenue operations that just work out of the box.
If you want to follow the cadence and see what’s shipping next, keep an eye on our blog and roadmap. As always—your feedback shapes what we prioritize next.
— With love, the Creem Team