Background & Current Limitations

Currently in Creem:

• We receive payment success notifications.

• We cannot distinguish between new subscriptions and renewal payments.

• There is no visibility into upcoming subscription renewals.

• No email notification is sent when a customer cancels a subscription.

For SaaS businesses, these capabilities are essential for:

• Accurate MRR / ARR forecasting

• Proactive customer success engagement

• Churn prevention

Requested Enhancements

We would like to request two key improvements:

1️⃣ Upcoming Renewal Dashboard

Objective

Provide visibility into upcoming subscription renewals.

Requirement

Add a dashboard module showing all monthly and yearly subscriptions scheduled to renew within a selectable time range:

• Default: next 7 days

• Optional filters: 3 / 7 / 14 / 30 days

This would significantly improve revenue predictability and operational planning.

2️⃣ Subscription Lifecycle Notification Improvements

Enhance the notification system to clearly distinguish subscription lifecycle events.

Currently, only generic payment success notifications are available.

We request support for the following event types:

• New Subscription – First successful payment

• Subscription Renewal – Recurring billing charge

• Subscription Cancelled (User) – Customer-initiated cancellation

• Subscription Cancelled (via Creem Support) – Cancellation handled by Creem support

Clear differentiation between these events is critical for accurate reporting and churn management.