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Smarter Abandoned Cart Recovery Logic: Stop emails after a successful purchase

Feature Request
I want the system to stop sending abandoned cart emails for previous failed attempts if a customer successfully completes a purchase. Currently, if a customer tries to pay multiple times and succeeds on the last attempt, they still get recovery emails for the earlier, incomplete checkouts. This causes confusion and feels like spam. The ideal logic would be for the system to check if a customer has converted (made a purchase) before sending out an abandoned cart notification.
Posted by Wan Animate AI ·
2 comments

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Comments2

  • Slava

    Team•

    Dec 27, 2025

    Hey, @elk thank you for this feature request, can you help us to investigate further this case, any order or subscription that completed checkout got still some email about recovery. We pretty sure that once customer completed checkout all remaining reminder emails are canceled.

    • Wan Animate AI

      •

      Dec 27, 2025

      Thank you for your response.

      The specific case we are seeing is that a single user creates multiple order attempts (checkout sessions) within a short period.

      For example, they might initiate a few orders that they do not complete (e.g., Order A and Order B). Eventually, they create a final order (Order C) and successfully complete the payment.

      The issue is that the "Abandoned Cart Recovery" emails are still being triggered for the previous incomplete attempts (Order A and Order B), even after the customer has successfully paid via Order C.

      It seems the system treats these as separate, independent events. The customers are confused because they have already paid (via the last order) but are still receiving emails asking them to complete their purchase for the previous attempts.

      Thanks for your help!