The customer needs to manually generate an invoice in their portal, if they need one. That’s friction. Instead the invoice should be attached to the email. Maybe make it configurable.
Me, as a customer of other products, I’m annoyed of this manual work. Especially if I could rather just forward the email to the billing department. In my previous company we used a software to automatically register invoices with no manual effort. This isn’t possible with this manual step in between.
